Refund Policy
RETURNS AND REFUNDS
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Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original, unopened packaging.
There are several types of goods that are exempt from being returned.
Additional non-returnable products:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
*Any item that is returned more than 30 days after shipping.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and have not yet received your refund, please contact us at hello@freddiessupply.com.
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale products cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to hello@freddiessupply.com and we will contact you to evaluate the case.
Shipment
If your purchase has been confirmed and your return is approved, the shipment must be made to the following address:
ME TRADE LLC
66 W Flagler St. Ste 900. #1306
Miami, FL 33130
+1 888 486 48 50
You will be responsible for paying the shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if payment has been scheduled to be collected by the recipient.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
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Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original, unopened packaging.
There are several types of goods that are exempt from being returned.
Additional non-returnable products:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
*Any item that is returned more than 30 days after shipping.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and have not yet received your refund, please contact us at hello@freddiessupply.com.
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale products cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to hello@freddiessupply.com and we will contact you to evaluate the case.
Shipment
If your purchase has been confirmed and your return is approved, the shipment must be made to the following address:
ME TRADE LLC
66 W Flagler St. Ste 900. #1306
Miami, FL 33130
+1 888 486 48 50
You will be responsible for paying the shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if payment has been scheduled to be collected by the recipient.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.